In my previous blog post "First Glance: the brand new Engagement Hub in Dynamics CRM 2016" we took at look at the new user experience in the brand new Engagement Hub, using the built in dashboards for Tier 1 agents, Tier 2 agents and Knowledge Management. Obviously you can build your own dashboards too. Before you … Continue reading Configuring the brand new Engagement Hub in Dynamics CRM 2016
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First Glance: the brand new Engagement Hub in Dynamics CRM 2016
With Dynamics CRM 2016 comes the brand new Engagement Hub. I just received a preview instance of Dynamics CRM 2016 and did some initial testing of the look and feel of the new Engagement Hub This new online user experience (UX) design provides a modern and intuitive end user experience for customer service roles. Dashboards … Continue reading First Glance: the brand new Engagement Hub in Dynamics CRM 2016
PowerShell module for performing data operations and manipulating user and system settings in CRM
Did you ever wish to perform all these operations in Microsoft Dynamics CRM using PowerShell: Create, retrieve, update, and delete records in CRM Manage CRM security by adding/managing users, teams, and their roles Import and export CRM solutions Manage user and system settings While some of it was possible earlier using the official CRM PowerShell … Continue reading PowerShell module for performing data operations and manipulating user and system settings in CRM
Microsoft Social Engagement Update 1.2 for October 2015 ready soon
We are pleased to announce the release of Microsoft Social Engagement Update 1.2 for October 2015 which will be ready soon. Customers will receive an email notification on when the service will be updated. Most noticeably you will be able to create records in your Dynamics CRM from a post in your Microsoft Social Engagement … Continue reading Microsoft Social Engagement Update 1.2 for October 2015 ready soon
Microsoft Dynamics Marketing 2015 Update 1.1 is now available
Microsoft Dynamics Marketing 2015 Update 1.1 is now available. Update 1.1 introduces the following features: Server time zone is now automatic: The server time zone setting has been removed from the Site Settings page. All times are now stored using coordinated universal time (UTC) and will automatically be converted to local time zones for display … Continue reading Microsoft Dynamics Marketing 2015 Update 1.1 is now available
Update 1.1 for Microsoft Dynamics CRM 2015
Update 1.1 for Microsoft Dynamics CRM 2015 has been published. Amongst other issues, the following issues are resolved: Errors occur when launching Outlook when items are tracked and exist in a non-default Outlook store. After choosing to remain offline in the Outlook Client, the Outlook Client continues to attempt to go online every fifteen minutes. … Continue reading Update 1.1 for Microsoft Dynamics CRM 2015
Digital Asset Management in Microsoft Dynamics Marketing affected by Silverlight deprecation
Microsoft Dynamics Marketing uses Silverlight to deliver digital asset management capabilities, such as uploading, marking up, or annotating files. However, support for Silverlight is going away in some browsers. Support for Silverlight has been discontinued in the Microsoft Edge browser. Support for Silverlight was also disabled by default in Chrome (with the option to override). … Continue reading Digital Asset Management in Microsoft Dynamics Marketing affected by Silverlight deprecation
Free eBooks explaining how Dynamics Marketing can help
Here is three new free ebooks for you. The goal of these ebooks is to explain how Microsoft Dynamics provides the solutions to implement best practices around demand waterfall, lead nurturing program, and measuring results We created these ebooks in colloboration with SiriusDecisions. SiriusDecisions is a recognized leader for marketing and sales best practices related … Continue reading Free eBooks explaining how Dynamics Marketing can help
It’s here – the Dynamics CRM for phones app (updated)
In case you missed it, the brand new Dynamics CRM for phones app is now available for you for favorite phone. With the new phone app users on Dynamics CRM Online 2015 Update 1 will be able to have the same advanced experience from the tablet (CRM for Tablets app) adapted to the phone. Features Access … Continue reading It’s here – the Dynamics CRM for phones app (updated)
The new Microsoft Dynamics CRM App for Outlook now available as a Preview feature
We're excited to offer the new Microsoft Dynamics CRM App for Outlook as a Preview feature for Microsoft Dynamics CRM 2015 Update 1! Combine the power of Microsoft Dynamics CRM with the flexibility and convenience of Outlook and Office 365 with the new Microsoft Dynamics CRM App for Outlook! With the CRM App for Outlook, … Continue reading The new Microsoft Dynamics CRM App for Outlook now available as a Preview feature
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