First look: Real-time marketing

I have been waiting to get my hands on the upcoming real-time capabilities in Dynamics 365 Marketing, and I wanted to share my initial testing with you. For simplicity, I am testing the scenario in which a contact logs into a portal and visits a page. Lets pretend its a new page on the portal, … Continue reading First look: Real-time marketing

First look: the new Email Designer in Dynamics 365 Marketing

The email editor in Dynamics 365 Marketing has evolved from version to version, and generated a lot of feedback and ideas from our customers. Today we are previewing a fast and fluid editor with a modern look and feel, offering a completely new way of creating engaging and relevant content. The new designer offers Advanced … Continue reading First look: the new Email Designer in Dynamics 365 Marketing

Author dynamic content with ease through a new point-and-click interface

Sending personalized content to customers is a great way to increase engagement. In the upcoming April Public Preview of Dynamics 365 Marketing, we are extending the personalization capabilities of Dynamics 365 Marketing. Advanced dynamic content is key to delivering highly personalized messages to customers. But the complexity of setting up dynamic content can decrease productivity. … Continue reading Author dynamic content with ease through a new point-and-click interface

Turn Teams event attendees into loyal customers with Dynamics 365 Marketing

This week at Microsoft Ignite, we are announcing a breadth of more connected and engaging experiences between Microsoft Dynamics 365 and Microsoft Teams, including exciting new strides into the already tight integration between Microsoft Teams and Dynamics 365 Marketing to help you better engage with customers for more personalized experiences Turn Teams event attendees into … Continue reading Turn Teams event attendees into loyal customers with Dynamics 365 Marketing

Next level with Dynamics 365 Marketing

At Microsoft Ignite this week we shared exiting news about Dynamics 365 Marketing. Among the many announcements is the upcoming ability to move from segment-based marketing to real-time interactions, from segment-based marketing campaigns to moments-based interactions, creating a personalized, holistic customer journey for each individual. We will enable you to target a segment of one. … Continue reading Next level with Dynamics 365 Marketing

Legal designation and Bulk Email

Commercial and Transactional Messages Most of the messages you send using Dynamics 365 Marketing will probably be commercial messages, which are bulk messages sent to many recipients and once. However, you can also use the solution to send transactional messages. Transactional messages must relate exclusively to a specific transaction between your organization and another individual … Continue reading Legal designation and Bulk Email

How to detect duplicate event registrations in Dynamics 365 Marketing

I received a question the other day; how to detect duplicate event registrations. My initial thought – just create a duplicate detection rule like this: The rule works fine – but only if the event registration is created in the Dynamics 365 Marketing UI. Most event registrations however originates from the website/portal hosted event registration … Continue reading How to detect duplicate event registrations in Dynamics 365 Marketing

New Settings area in Dynamics 365 Marketing

With the latest update to the Dynamics 365 Marketing app (version 1.35.10069.1065) you'll get a redesigned Settings area. If you (like me) spent quite a while in the 'old' Settings area, you'll will need to get your bearings in the new Settings area. Entries have shifted into new positions, changed names, been collapsed into one, … Continue reading New Settings area in Dynamics 365 Marketing

Automate webinar check-in in Dynamics 365 Marketing

The Dynamics 365 Marketing - Teams integration is very popular. Our customers love the fact they can organize webinars from Dynamics 365 Marketing, and leverage Teams as the streaming provider (1). The recommended approach is to have attendees register for the event (customer journey invitation email and registration form) and subsequently (in the same customer … Continue reading Automate webinar check-in in Dynamics 365 Marketing

Tap into the interaction data generated by Dynamics 365 Marketing

One of the many strong points of Dynamics 365 Marketing is the separation of the Dynamics 365 environment and the Marketing services (see "Elements in a Marketing environment") This separation has a lot of advantages - including performance. However, the data in the Marketing services aren't directly accessible to users So what if you will … Continue reading Tap into the interaction data generated by Dynamics 365 Marketing