Understanding Teams Live Events in Dynamics 365 Marketing

As a marketer you may want to engage your audience via webinars. You are looking at the Live Events capabilities of Microsoft Teams, and the event capabilities of Dynamics 365 Marketing. With Dynamics 365 Marketing you can set up an event (webinar)invite participants facilitate registrationskeep track of registrantssend registrants a check-in link (to webinar) and … Continue reading Understanding Teams Live Events in Dynamics 365 Marketing

Easily find similar customers to include in segments

Dynamics 365 Customer Insights is the powerful, real-time customer data platform from Microsoft. In many ways Dynamics 365 Customer Insights is the key to unlock hidden value in any organizations data and opens a plethora of use cases. Table stakes in any marketing effort is a well defined segment. Often times you define the criteria … Continue reading Easily find similar customers to include in segments

Segment Filter button to the rescue

So you want to build a segment of contacts in Dynamics 365 Marketing, who received your invitation email within the last week. You tried the template "Received an email" but apparently it allowed only for absolute dates. You are looking for a date span relative to 'now'. The Show/hide interaction filters button to the rescue. … Continue reading Segment Filter button to the rescue

Dynamics 365 Marketing loves Teams

Teams event functionality is now incorporated directly into Dynamics 365 Marketing, allowing you to host Teams live events for webinars and Teams meetings for interactive online meetings. Creating Teams event in Dynamics 365 Marketing is really easy - just select Events in the left navigation pane of the Marketing app. Then select +New in the … Continue reading Dynamics 365 Marketing loves Teams

Understanding the elements in a Marketing environment

Dynamics 365 Marketing is composed of several components that you must be aware of to understand how the environment-management operations work when your Dynamics 365 Marketing app is installed and maintained. These components include the following elements: Dynamics 365 environment The environment provides the basic platform for the Marketing app (and other apps, e.g. Sales) … Continue reading Understanding the elements in a Marketing environment

First Look: Completely redesigned customer journey canvas

Creating sophisticated, multistep campaigns can feel intimidating and time-consuming. With the September 2020 release of Dynamics 365 Marketing, the customer journey canvas has been completely redesigned. An enhanced UI, improved preview capabilities, a new view of journey insights, and more options to adjust the canvas view result in a more intuitive and efficient user experience. … Continue reading First Look: Completely redesigned customer journey canvas

Demonstrate GDPR compliance in Dynamics 365 Marketing

You can easily allow contacts to set their own consent level using a subscription center form on a marketing page. From time to time, you may be asked to demonstrate that your organization complies with the GDPR regulations. Dynamics 365 Marketing provides several tools to help you do this. Use the Settings > Advanced Settings … Continue reading Demonstrate GDPR compliance in Dynamics 365 Marketing

Learn common techniques for designing your own segments

Dynamics 365 Marketing comes with a collection of standard Segment templates designed to help get you started creating a variety of common segments. Each segment template provides an initial query structure, but you'll usually need to finish the query by supplying the values you are looking for and/or by adding new rows and groups as … Continue reading Learn common techniques for designing your own segments

How to set up a webinar in Dynamics 365 Marketing

A webinar is a live event that people can watch simultaneously online. You can set up any event in Dynamics 365 Marketing to function as a webinar. Before you can set up a webinar in Dynamics 365 Marketing, the following must be in place: You must have an account with a webinar provider (e.g. ON24)You … Continue reading How to set up a webinar in Dynamics 365 Marketing