Know who you assist In my previous post I talked about setting Live Assist for Dynamics 365 up. In this post I'll take you through how to configure Live Assist so you know which portal contact you are assisting/chatting with. I'll ensure that when a portal contact logs into the portal and initiates a chat session … Continue reading Know who you assist
Month: March 2017
Live Assist for Dynamics 365 – First Look
This week the preview of Live Assist for Dynamics 365 Powered by Cafex went live. With Live Assist for Dynamics 365 Powered by Cafex you can Text chat with website visitors and mobile app users See what they see, co-browse and share documents Maintain a unified view in Dynamics 365 Unified Service Desk and web clients Provide … Continue reading Live Assist for Dynamics 365 – First Look
Using Promoted posts to amplify specific messages on social media
So your organisation has adopted the great new Social Selling Assistant. All sellers are actively spending five minutes checking their feed every morning. How do you ensure that all sellers sees *that* particular post, you as a company wants all sellers to amplify on social? The answer is Promoted posts - one of four recommendation types in the … Continue reading Using Promoted posts to amplify specific messages on social media
The New Social Selling Assistant in Dynamics 365
The new Social Selling assistant is a new digital assistant that helps you leverage your social networks to sell more. It recommends personalized actions for you, like which posts to share, based on machine learning. No need to spend hours to spot relevant content or crawl through hundreds of updates anymore. The capabilities of the Social … Continue reading The New Social Selling Assistant in Dynamics 365
Microsoft Lystavlen 