To filter for top posts
With the new Lead Assignment Rules in Dynamics 365, it's easier than ever to increase your lead conversion rates and accelerate sales by automating workflows and processes. Realize the true power of one platform for Sales and Marketing - no need for code and connectors. Just configure, and off you go. You can leverage Dynamics … Continue reading Improve lead conversions by aligning sales and marketing
The brand new Org Chart in Dynamics 365 lets you maintain external organization charts for your accounts. You can build a hierarchy for existing accounts or use it as a starting point for adding contacts to a new account. The org chart leverages a hierarchical relationship between an accounts contacts (you will need to set … Continue reading The Brand New Org Chart in Dynamics 365
Interact with data from external systems using the new virtual entities Starting with the July 2017 Update for Dynamics 365 (online), virtual entities enable the integration of data residing in external systems by seamlessly representing that data as entities in Dynamics 365, without replication of data and often without custom coding. Virtual entities replace previous … Continue reading Virtual Entities
LinkedIn and Microsoft Dynamics 365 (CRM) are world leading sales tools and now they come together, to help you save time toggling back and forth between your Dynamics 365 (CRM) and LinkedIn Sales Navigator, and to focus on what matters most—selling. The LinkedIn Sales Navigator for Microsoft Dynamics 365 (CRM) is designed to create a … Continue reading Dynamics 365 LinkedIn Integration
This week the preview of Live Assist for Dynamics 365 Powered by Cafex went live. With Live Assist for Dynamics 365 Powered by Cafex you can Text chat with website visitors and mobile app users See what they see, co-browse and share documents Maintain a unified view in Dynamics 365 Unified Service Desk and web clients Provide … Continue reading Live Assist for Dynamics 365 – First Look
Portal Capabilities of Microsoft Dynamics 365 The Portal Capabilities of Microsoft Dynamics 365 extend Dynamics 365 (CRM) to the web delivering a best-in-class web engagement experience for community, partner management, customer service and a breadth of other solution areas. One of the most compelling features of the Portal Capabilities of Microsoft Dynamics 365 is the set of functionalities … Continue reading Using Portal Capabilities in Dynamics 365 (CRM)
Editable Grids in Dynamics CRM What is it To enrich the CRM user interface for a touch friendly interaction across all mobile clients, we introduced a new set of embedded controls for the CRM Mobile Client Application (aka MoCA) with the Custom Control Infrastructure feature in the last release. These controls offer both a more … Continue reading Editable Grids Is Here
Recently Microsoft acquired Adxstudio. Adxstudio Portals can help extend your Microsoft Dynamics CRM to the web with powerful, easy-to-build, self-service portals for retail, government, vendors, partners, conferences, and much more This opens up a lot of brilliant scenarios for you - eg. letting your customers self-serve in terms of looking for answers to their questions … Continue reading Extend your Dynamics CRM to the web with a customer portal
With CRM 2016 comes the new CRM App for Outlook (lightweight app) Microsoft Dynamics CRM App for Outlook is a lightweight app you can use to view Microsoft Dynamics CRM information and track email from within Outlook. The CRM data appears right in your Outlook Inbox. You can use Dynamics CRM App for Outlook on: … Continue reading Comparing the Dynamics CRM App for Outlook with Dynamics CRM for Outlook
Microsoft Social Engagement (MSE) provides a platform for capturing public posts from social media. When you send a social post from MSE to a Dynamics CRM with the new Link2CRM feature, a new social activity record is created in Dynamics CRM. The rule framework in Dynamics CRM can automatically turn these Social Activities into other … Continue reading Social CRM at its best – Leads or Cases in Dynamics CRM from Social Posts in Microsoft Social Engagement
Microsoft Lystavlen 