In my previous blog post "First Glance: the brand new Engagement Hub in Dynamics CRM 2016" we took at look at the new user experience in the brand new Engagement Hub, using the built in dashboards for Tier 1 agents, Tier 2 agents and Knowledge Management. Obviously you can build your own dashboards too. Before you … Continue reading Configuring the brand new Engagement Hub in Dynamics CRM 2016 →

With Dynamics CRM 2016 comes the brand new Engagement Hub. I just received a preview instance of Dynamics CRM 2016 and did some initial testing of the look and feel of the new Engagement Hub This new online user experience (UX) design provides a modern and intuitive end user experience for customer service roles. Dashboards … Continue reading First Glance: the brand new Engagement Hub in Dynamics CRM 2016 →