Customers expect you to support them on multiple channels, including Social. If they need a response from you they'll most likely post a message with a purpose on Social media, eg Twitter The larger the number of posts targeted at you, the more work intensive and time consuming it gets to read through all of … Continue reading Support with Intent
Month: June 2016
View usage activity metrics with a new preview feature, Organization Insights
With the latest release of Microsoft Dynamics CRM, we have delivered a new preview feature, Organization Insights, which provides the system administrator(s) of a CRM Online organization with the ability to view usage activity metrics to gain a better understanding of how well the CRM instance is being used. The Organization Insights dashboard shows information … Continue reading View usage activity metrics with a new preview feature, Organization Insights
Read all about it – the CRM 2016 Spring Wave
The CRM 2016 spring wave includes many new and exciting features! This blog shows you where to go for new information, whether you’re an admin, customizer, developer, or end user. The official names for the spring wave releases are: Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1 Microsoft … Continue reading Read all about it – the CRM 2016 Spring Wave
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