Month: November 2018

Be Prepared with the New Playbooks in Dynamics 365 for Sales

Playbooks Dynamics 365 for Sales is introducing Playbooks, a new capability to help you automate repeatable sales activities and respond to external events. In the age of the customer, buyers have the upper hand in the relationship with sellers. With nearly limitless access to information, they can dictate their own customer journeys, rather than follow … Continue reading Be Prepared with the New Playbooks in Dynamics 365 for Sales →

Make the most of the new Dynamics 365 App for Outlook

Everybody loves Outlook. Most of our daily communication and planning takes place in Outlook. Some argue that Outlook is the first thing you open when the day begins, and the last thing you close when the day ends. Many of us also work with business relations (customers, prospects, contacts, accounts, etc) on a daily basis. … Continue reading Make the most of the new Dynamics 365 App for Outlook →