The new Office 365 Service Descriptions can be easily accessed in your favorite browser; just type office365sd.com in the address box, and you'll get a full list of service descriptions. Each service description will give you tables comparing features across plans, making it easier to pick the plan that suits your needs the … Continue reading Office 365 – comparing P, M and E plans
On July 19th, 2012 Microsoft Dynamics CRM Online on-boarded to a new administration portal and billing platform. Together the portal and billing platform are referred to as the Microsoft online services environment. This environment is designed to streamline and improve the customer experience across all Microsoft online services. It enables customers to manage their Microsoft … Continue reading How the transition will affect users of CRM Online
In the new Office 365, Mac users can download Office for Mac 2011. So what to do if you want your Office for Mac now, and your tenant hasn't yet been upgraded to the new Office 365 experience? If your are an existing Office 365 E-plan customer, and your tenant hasn't yet been upgraded to … Continue reading How to Get your Office for Mac 2011 if you havent been upgraded yet
Companies who have gone through a merger often need to have separate Global Address Lists (GAL) per company, with functionality that allows users to see only other appropriate users. Schools often need different views of the GAL for subsets of users within the same organization - restrict students’ access to GAL to avoid misuse. To … Continue reading Now you can control who sees what in the Exchange Online GAL
With the December 2012 Service update (aka "Polaris"), we introduced the ability for customers to provision and manage multiple CRM instances within a single subscription. This opens up new enterprise customer scenarios such as separate instances for departmental use, regional use, development/test instances for application lifecycle management and more. Use Case for Multiple Instances … Continue reading Multiple Instances in CRM Online – whats the use case?
Social CRM Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business. Example: Loyalty Enterprise Social can help … Continue reading Social CRM – what is it, what can it do for you?
Exchange Online provides the following rich features that can help your end users easily collaborate in email: Site mailboxes Public folders Shared mailboxes Groups (also called distribution groups) Each of these features has a different user experience and feature set and should be used based on what the user needs to accomplish and what your … Continue reading Collaboration in Exchange Online