Author: Jesper Osgaard

Microsoft Certified Associate, Dynamics 365 (Marketing, Sales, Customer Service, App Maker)

How to Build an Event Template in Dynamics Marketing

In Dynamics Marketing you can use Events to manage and plan marketing activities such as trade shows, conferences, exhibits, etc. that take place at a specific venue or location.  Events are the center of which many other functions revolve, and can be simple or complex depending upon what other functions you want to utilize to … Continue reading How to Build an Event Template in Dynamics Marketing →

Campaign Automation in Dynamics Marketing

In Dynamics Marketing you can create automated rule-based marketing campaigns using intuitive flowcharting tools to automatically send email messages, queue outbound calls, assign tasks, create leads, send collateral, etc.  You can assign triggers to specific events such as registrations visits to web sites and web pages clicks on specific links And you can set actions to … Continue reading Campaign Automation in Dynamics Marketing →

Designing Email Marketing Messages in Dynamics Marketing

With Microsoft Dynamics Marketing you can unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers across channels, build pipeline, and demonstrate the impact of your marketing. In a series of posts I'll take you around the corners of Dynamics Marketing, starting with … Continue reading Designing Email Marketing Messages in Dynamics Marketing →

The Only Service Provider

In the Spring Wave press release June 2nd 2014 Microsoft reinforced that its contractual commitments for Microsoft Dynamics CRM Online meet the requirements of the European Union’s “model clauses” (1) and the high standards of European Union (EU) privacy law as acknowledged by the “Article 29 Working Party,” (2) making Microsoft the first — and … Continue reading The Only Service Provider →

Microsoft Dynamics Marketing Product Based Learning Plan

Microsoft partners with access to PartnerSource can now make use of the below Learning Plan for the Microsoft Dynamics Marketing integrated marketing management solution. Course 80588 - ​Functional Application in Microsoft Dynamics Marketing (2.5 hours) Course 80587 - ​Technical Deployment and Customization in Microsoft Dynamics Marketing (0.5 hour) Learning Plans can help your employees focus on specific goals and … Continue reading Microsoft Dynamics Marketing Product Based Learning Plan →

How do I know I have been granted a free non-production instance?

With Dynamics CRM Online, we offer a free non-production instance if you have 25 or more Professional User Subscription Licenses (USLs) A non-production instance is an add-on instance that is separate from your production instance(s). Its not a trial instances so its doesnt expire. All users in your production instance(s) are also licensed for all your non-production instances, unless you … Continue reading How do I know I have been granted a free non-production instance? →

Understanding Average in Microsoft Social Listening

Microsoft Social Listening (MSL) is coming - and you can read more in my previous blog posts "Are you learning? Analyzing using Microsoft Social Listening" and "Are you listening?" In the last few weeks I've gotten a few questions about the average curve(s) in MSL, so I'll explain. In this example I'm monitoring the posts … Continue reading Understanding Average in Microsoft Social Listening →

Get Ready for the Spring ’14 Wave – updated content

The next iteration of the Get Ready page is now up; I encourage you to visit to learn more about what’s coming with the spring releases. For this version of the page, we added a new section describing how customers get access to the new services and updates, something critical to ensure our current customers … Continue reading Get Ready for the Spring ’14 Wave – updated content →

Spring Forward – The Microsoft Dynamics CRM Release Preview Guide is here!

The Release Preview Guide (RPG) for the Spring Wave of products from Microsoft Dynamics CRM is here. The RPG describes the capabilities we are bringing to enable marketers to understand how their customers feel about their brand through Microsoft Social Listening.  With Microsoft Dynamics Marketing, we give them a reprieve from the fragmented solutions all … Continue reading Spring Forward – The Microsoft Dynamics CRM Release Preview Guide is here! →