With the latest update to Microsoft Social Engagement you can extend the coverage of your data sources by adding custom sources. Custom sources offer a way to get additional data from your favorite public RSS and Atom feeds. You can create search topic rules and filters to gain further insight into all your sources Here … Continue reading Listen to custom sources in Microsoft Social Engagement
Author: Jesper Osgaard
Microsoft Certified Associate, Dynamics 365 (Marketing, Sales, Customer Service, App Maker)
Comparing the Dynamics CRM App for Outlook with Dynamics CRM for Outlook
With CRM 2016 comes the new CRM App for Outlook (lightweight app) Microsoft Dynamics CRM App for Outlook is a lightweight app you can use to view Microsoft Dynamics CRM information and track email from within Outlook. The CRM data appears right in your Outlook Inbox. You can use Dynamics CRM App for Outlook on: … Continue reading Comparing the Dynamics CRM App for Outlook with Dynamics CRM for Outlook
Configuring the brand new Engagement Hub in Dynamics CRM 2016
In my previous blog post "First Glance: the brand new Engagement Hub in Dynamics CRM 2016" we took at look at the new user experience in the brand new Engagement Hub, using the built in dashboards for Tier 1 agents, Tier 2 agents and Knowledge Management. Obviously you can build your own dashboards too. Before you … Continue reading Configuring the brand new Engagement Hub in Dynamics CRM 2016
First Glance: the brand new Engagement Hub in Dynamics CRM 2016
With Dynamics CRM 2016 comes the brand new Engagement Hub. I just received a preview instance of Dynamics CRM 2016 and did some initial testing of the look and feel of the new Engagement Hub This new online user experience (UX) design provides a modern and intuitive end user experience for customer service roles. Dashboards … Continue reading First Glance: the brand new Engagement Hub in Dynamics CRM 2016
Social CRM at its best – Leads or Cases in Dynamics CRM from Social Posts in Microsoft Social Engagement
Microsoft Social Engagement (MSE) provides a platform for capturing public posts from social media. When you send a social post from MSE to a Dynamics CRM with the new Link2CRM feature, a new social activity record is created in Dynamics CRM. The rule framework in Dynamics CRM can automatically turn these Social Activities into other … Continue reading Social CRM at its best – Leads or Cases in Dynamics CRM from Social Posts in Microsoft Social Engagement
PowerShell module for performing data operations and manipulating user and system settings in CRM
Did you ever wish to perform all these operations in Microsoft Dynamics CRM using PowerShell: Create, retrieve, update, and delete records in CRM Manage CRM security by adding/managing users, teams, and their roles Import and export CRM solutions Manage user and system settings While some of it was possible earlier using the official CRM PowerShell … Continue reading PowerShell module for performing data operations and manipulating user and system settings in CRM
Microsoft Social Engagement Update 1.2 for October 2015 ready soon
We are pleased to announce the release of Microsoft Social Engagement Update 1.2 for October 2015 which will be ready soon. Customers will receive an email notification on when the service will be updated. Most noticeably you will be able to create records in your Dynamics CRM from a post in your Microsoft Social Engagement … Continue reading Microsoft Social Engagement Update 1.2 for October 2015 ready soon
Microsoft Dynamics Marketing 2015 Update 1.1 is now available
Microsoft Dynamics Marketing 2015 Update 1.1 is now available. Update 1.1 introduces the following features: Server time zone is now automatic: The server time zone setting has been removed from the Site Settings page. All times are now stored using coordinated universal time (UTC) and will automatically be converted to local time zones for display … Continue reading Microsoft Dynamics Marketing 2015 Update 1.1 is now available
Update 1.1 for Microsoft Dynamics CRM 2015
Update 1.1 for Microsoft Dynamics CRM 2015 has been published. Amongst other issues, the following issues are resolved: Errors occur when launching Outlook when items are tracked and exist in a non-default Outlook store. After choosing to remain offline in the Outlook Client, the Outlook Client continues to attempt to go online every fifteen minutes. … Continue reading Update 1.1 for Microsoft Dynamics CRM 2015
Digital Asset Management in Microsoft Dynamics Marketing affected by Silverlight deprecation
Microsoft Dynamics Marketing uses Silverlight to deliver digital asset management capabilities, such as uploading, marking up, or annotating files. However, support for Silverlight is going away in some browsers. Support for Silverlight has been discontinued in the Microsoft Edge browser. Support for Silverlight was also disabled by default in Chrome (with the option to override). … Continue reading Digital Asset Management in Microsoft Dynamics Marketing affected by Silverlight deprecation
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