Early access to 2019 release wave 2 capabilities is now available

We have now enabled early access to new capabilities included in the Dynamics 365 2019 release wave 2, October update including end-user impacting features that will be enabled by default. Early access allows customers and partners to try and validate these new features in a non-production environment. To prepare for these changes with confidence, were … Continue reading Early access to 2019 release wave 2 capabilities is now available

Session Registrations in Dynamics 365 for Marketing

Dynamics 365 for Marketing comes with a sample website for Events, hosted on the Dynamics 365 Portal. Out of the box, this website allows visitors to register for an event, but not register for the individual sessions of the event. However, now you can enable registering for sessions too in a two step process. Step … Continue reading Session Registrations in Dynamics 365 for Marketing

How to build a segment off of a static marketing list

Segments is the starting point of customer journeys in Dynamics 365 for Marketing. The segment builder is a very powerful tool to build even the most complex dynamic segments. However, I often get asked how to build the most simple segment - a segment built off of a static marketing list. This will enable scenarios … Continue reading How to build a segment off of a static marketing list

Comparison: Dynamics 365 for Marketing and ClickDimensions

Until 2018 customers in need of marketing automation with their Dynamics 365 had to opt for third-party solutions, like ClickDimensions. Now many Dynamics 365 customers are looking at Dynamics 365 for Marketing to turn prospects into business relationships, for reasons like cloud architecture, intelligence, performance, vendor strategy and more. The features in Dynamics 365 for … Continue reading Comparison: Dynamics 365 for Marketing and ClickDimensions

Email Reaction Time in Dynamics 365 for Marketing – First Look

If you (like I) opted in for the Early Access to the April Release you can already now take a peak into some of the upcoming features, eg "Email reaction time" - a new feature to display how quickly a contact reacts to messages arriving at different times. Simply navigate to a contact who recieved … Continue reading Email Reaction Time in Dynamics 365 for Marketing – First Look

Social Posting from Dynamics 365 for Marketing – First Look

Social posting With the upcoming April 2019 release of Dynamics 365 for Marketing you can create social content for multiple channels and schedule social posts to hit the web in sync with your overall campaign. This lets you synchronize audience communication across channels using a single platform. Social posting is enabled by a new outbound … Continue reading Social Posting from Dynamics 365 for Marketing – First Look

How to Spot Negative Comments in NPS Surveys

Dynamics 365 Voice of the Customer (VoC) lets you create and send out surveys, so that you can get valuable feedback about your products or services. Using the Net Promotor Score (NPS) question type in VoC you can capture a respondents satisfaction based on the likelihood that he or she will recommend the product or … Continue reading How to Spot Negative Comments in NPS Surveys