Four Quarters of Office 365 availability

Since launching Office 365 two years ago, we have continued to invest deeply in our infrastructure to ensure a highly available service. We measure availability as the number of minutes that the Office 365 service is available in a calendar month as a percentage of the total number of minutes in that month. We call … Continue reading Four Quarters of Office 365 availability →

New videos on MarketingPilot

MarketingPilot and Microsoft Dynamics CRM is an end to end solution. The combination of these two tools offers businesses a complete integrated marketing management (IMM) solution that provides insight into ROMI and campaign performance like never before. Watch these six new videos on YouTube for more: Introduction to MarketingPilot - link Microsoft Dynamics CRM and … Continue reading New videos on MarketingPilot →

Can I switch to a different Office 365 plan or subscription?

Office 365 offers a variety of plans to meet the needs of different organizations. If you already have a subscription to Office 365 and are thinking about changing plans please read on. You can switch plans: In the same service family -- Use the Switch plans wizard in the Office 365 portal to upgrade from … Continue reading Can I switch to a different Office 365 plan or subscription? →

CRM 2013 – Multi-Entity Search

(Note from the author: the below post was written when CRM 2013 hadnt launched yet, hence scarce on details. You might want to jump directly to a detailed post written post launch - "CRM 2013: Understanding Multi-Entity Search") **** One of the great features expected in the upcoming CRM 2013 for tablets is the ability to … Continue reading CRM 2013 – Multi-Entity Search →

How we secure your data in our cloud

Office 365 data is stored in the Microsoft network of data centers, run by Microsoft Global Foundation Services and strategically located around the world. These data centers are built from the ground up to protect services and data from harm by natural disaster or unauthorized access. Data center access is restricted 24 hours per … Continue reading How we secure your data in our cloud →

Getting Ready for CRM 2013 Planning Guide for Partners

Two very important pieces of informations that all Microsoft Partners should know about is the "Getting Ready for CRM 2013 Planning Guide" and the "Role Tailered Learning Plans for CRM 2013" Getting Ready for CRM 2013 Planning Guide The purpose of this guide is to provide an overview of the partner readiness program that … Continue reading Getting Ready for CRM 2013 Planning Guide for Partners →

Synching your AD and setting up SSO with CRM Online

There are several exciting benefits to CRM Online being part of the Office 365 ecosystem, but one of the biggest is the ability to link your company's Active Directory system to CRM. This allows you to manage all your users in one place, sign in to CRM Online with your existing credentials (known as … Continue reading Synching your AD and setting up SSO with CRM Online →

Power BI in Office 365

Power BI for Office 365 is a new upcoming self-service business intelligence (BI) offering enabling you to gain insights from your data in powerful new ways within Excel and Office 365. You now have the ability to easily search, discover and access data inside and outside of your organization and, with just a few clicks, shape … Continue reading Power BI in Office 365 →

New Office 365 v15 course on Microsoft Virtual Academy

Microsoft Virtual Academy (MVA) is 'Free Microsoft Training Delivered by Experts', with the added benefit of test questions at the end of each module to ensure you can apply the learnings. If you are a Small Business Office 365 Admin, looking for a jump start in administrering your Office 365 (latest edition, aka wave 15), … Continue reading New Office 365 v15 course on Microsoft Virtual Academy →

Comparison of the new CRM Online 2013 subscriptions

Monday July 8th Microsoft announced that the upcoming CRM Online 2013 subcriptions will come in three flavors Professional For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM Online including sales force automation as well as marketing and customer care. Basic For sales, service and marketing users who need to manage accounts, contacts, … Continue reading Comparison of the new CRM Online 2013 subscriptions →