Items are missing from your mailbox when you use Outlook to connect to Exchange Online

If you are using Microsoft Office Outlook 2007, Microsoft Outlook 2010, or Microsoft Outlook 2013 Preview to connect Microsoft Exchange Online and you notice that some messages are missing from the mailbox, the issue may occur if one or more of the following conditions are true: The message was deleted The message was archived Outlook is set … Continue reading Items are missing from your mailbox when you use Outlook to connect to Exchange Online

Issues you may encounter after you receive the latest SharePoint Online service update in Office 365

A planned service update is being performed for Microsoft SharePoint Online in Microsoft Office 365. This article lists the known issues that you may encounter because of the update   Issue Knowledge Base article You’re prompted for credentials when you try to access an Office 365 SharePoint Online public website from a mobile device. Resolved … Continue reading Issues you may encounter after you receive the latest SharePoint Online service update in Office 365

Just released: CRM 2011 List Component for SharePoint Server 2010 and 2013

The Microsoft Dynamics CRM 2011 List component for SharePoint makes your Microsoft Dynamics CRM documents that are stored on SharePoint available to you in a format that has the look and feel of Microsoft Dynamics CRM. This component also enables Microsoft Dynamics CRM to automatically create folders that will be used to store documents related … Continue reading Just released: CRM 2011 List Component for SharePoint Server 2010 and 2013

Email Recipient Rate Limit raised from 1,500 to 10,000

To discourage users from sending unsolicited bulk messages, Exchange Online has restrictions that prevent users and applications from sending large volumes of email. Customers who send a lot of e-mails will need to understand the limits to how many messages can be sent from a single account in a period of time in the different … Continue reading Email Recipient Rate Limit raised from 1,500 to 10,000

NEW Live and On Demand Web Casts on the Microsoft Dynamics CRM December 2012 Service Update

Soon we will release the new CRM Online - also known as the Microsoft Dynamics CRM December 2012 Service Update. The release will feature lots of exciting news in the feature set, user interface and the Software Developer Kit (e.g new bulk data upload API). To learn more about the Microsoft Dynamics CRM December 2012 … Continue reading NEW Live and On Demand Web Casts on the Microsoft Dynamics CRM December 2012 Service Update

NEW Trial Guide: Microsoft Dynamics CRM Online and Office 365

Are you an Office 365 customer or partner? Then I'm sure CRM Online will be a plus for your organisation. See for yourself. Try for your self. The unified offering of Microsoft Office 365 with Microsoft Dynamics CRM Online combines familiar Microsoft Office applications with a powerful customer relationship management solution accessed over the Internet … Continue reading NEW Trial Guide: Microsoft Dynamics CRM Online and Office 365

Customizing the Process Control in the New CRM Online Forms

Process Control Customization Tool In the upcoming December 2012 Service Update of CRM Online, the new forms include default predefined processes for sales and service. These processes are surfaced through the Process Control, commonly referred to as the Sales Process or Service Process control, which appears on the Lead, Opportunity, and Case entity forms just below the header. … Continue reading Customizing the Process Control in the New CRM Online Forms

Differences Between Using File Attachments and SharePoint Online Integration in CRM Online

If your organisation have more complex document management needs than merely being able to attach a document to a CRM Online record,  the integration between CRM Online and SharePoint Online offers great additional features and benefits. The following table compares the differences between using file attachments and the SharePoint Online integration for your document management needs in CRM Online. … Continue reading Differences Between Using File Attachments and SharePoint Online Integration in CRM Online

The New Lead and Opportunity Form in CRM Online

The December 2012 Service Update Release of CRM Online will feature an optional brand new forms experience for the Lead, Account, Contact, Opportunity, and Case entities. If you opt-in you will see redesigned forms with a new set of controls added to the forms for these entities. In this example I'll describe the controls of the … Continue reading The New Lead and Opportunity Form in CRM Online

New Feature: Multiple Instances in the upcoming release of CRM Online

Microsoft Dynamics CRM Online became available on the Microsoft Online Services portal as part of the Q4 2011 release.  This meant that CRM Online is managed on the same billing and provisioning platform as Office 365.  In the current release you can only have one CRM instance (aka organisation) associated with the same Microsoft Online … Continue reading New Feature: Multiple Instances in the upcoming release of CRM Online