Microsoft Social Listening is changing its name to Microsoft Social Engagement (MSE), and with the name change comes amongst other things a significant change to the UI too (a redesigned layout). Disclaimer: By the time of writing this blog post MSE is in Preview, so please consider the below as 'what's to be expected' When you … Continue reading Understanding the new UI in Microsoft Social Engagement
Author: Jesper Osgaard
Microsoft Certified Associate, Dynamics 365 (Marketing, Sales, Customer Service, App Maker)
Enhancements to the RollUp field in CRM Online 2015 Update 1
In CRM 2015 we introduced rollup fields to help you obtain insights into data by monitoring key business metrics. In CRM Online 2015 Update 1 we are further enriching your experience with the rollup fields by adding new capabilities, eg. Aggregating data over the base Activity entity across all related activity records, such as phone calls, mails, … Continue reading Enhancements to the RollUp field in CRM Online 2015 Update 1
New Office Delve People Experiences in Office 365
A company’s most important assets are its people—YOU. The knowledge and experience of you and your colleagues collectively brings great value to your company. And as you communicate and work out loud together within Office 365, the value of your work can be surfaced and discovered by others in Delve. Today, we are announcing enhancements … Continue reading New Office Delve People Experiences in Office 365
Make a Note of This – OneNote is coming to CRM
Fig. 1 - CRM Online - OneNote Online integration The leading note taking application on the planet OneNote is coming to CRM. With OneNote integrated in CRM you can do so much more in terms of rich note taking, compared to the native notes in CRM. How about scanning a business card and utilize OneNotes … Continue reading Make a Note of This – OneNote is coming to CRM
Tracking Set Free – New CRM App for Outlook Coming
Update August 2016 The Preview program for Dynamics CRM App for Outlook has ended. Please see this article for more: https://technet.microsoft.com/en-us/library/dn946901.aspx Update July 2015 The App is now in Preview. Please see "The new Microsoft Dynamics CRM App for Outlook now available as a Preview feature" - link *** *** *** *** *** *** *** … Continue reading Tracking Set Free – New CRM App for Outlook Coming
CRM 2015 Update 1 videos
Want to check out some of the great new features of CRM 2015 SP1 (aka Carina)? On our Youtube channel you'll find five great new videos to get you started while we wait for Carina: Get started - https://youtu.be/QsLIyW97KkQ New Navigation - https://youtu.be/zlm8w2QSkAA Extend CRM to your Phone - https://youtu.be/y8NaOKe6tjY Overview - https://youtu.be/MgvdfRkVheY Theming - … Continue reading CRM 2015 Update 1 videos
Issues solved in Update Rollup 1 for Microsoft Dynamics CRM 2015
*** Update April 14, 2015 *** Podcast and Overview: Microsoft Dynamics CRM 2015 Update 0.1 (Update Rollup 1) - link Download Microsoft Dynamics CRM 2015 Update 0.1 - aka UR1 (KB 3010990) - link New naming conventions for Microsoft Dynamics CRM updates - link *** end update *** Update Rollup 1 (UR1) for Microsoft Dynamics CRM … Continue reading Issues solved in Update Rollup 1 for Microsoft Dynamics CRM 2015
Microsoft System Center Management Pack for Dynamics CRM 2015
The "System Center Management Pack for Microsoft Dynamics CRM 2015" enables you to administer the Microsoft Dynamics CRM 2015 application in Microsoft System Center Operations Manager (SCOM) 2012 or a later version. The views, monitors, rules, and knowledge specific to Microsoft Dynamics CRM 2015 that comprise this Management Pack provide the means for System Center … Continue reading Microsoft System Center Management Pack for Dynamics CRM 2015
Want more control over Sent Items when using shared mailboxes?
Whether a mailbox is used by multiple users as a collaborative tool or a communication gateway to customers, retaining a record of emails sent from a shared mailbox remains an important business requirement. In Exchange 2010, there was a way to configure this behavior, but we did not have this feature starting with Exchange 2013. … Continue reading Want more control over Sent Items when using shared mailboxes?
Understanding How Interactions are Tracked in Dynamics Marketing
The behavior-tracking features of Microsoft Dynamics Marketing (MDM) enable the system to analyze how contacts interact with your emails, websites, events, and campaigns. So How are Interactions Tracked? In MDM we use the following technologies to collect behavior data: Email graphic (invisible GIF)We automatically embed an invisible GIF into all marketing emails. The GIF itself is hosted … Continue reading Understanding How Interactions are Tracked in Dynamics Marketing
Microsoft Lystavlen 