With (nearly) every update to Customer Insights - Journeys comes new feature switches. Some are nice to have, some are need to have, and some calls for caution. Below you will find the feature switches as per November 2024, along with my comments. SwitchDetailsCommentSegmentation  Use protected fields in segments.Allow the use of protected columns/fields in segment … Continue reading Understanding the Feature Switches in Customer Insights – Journeys →