How to Spot Negative Comments in NPS Surveys

Dynamics 365 Voice of the Customer (VoC) lets you create and send out surveys, so that you can get valuable feedback about your products or services. Using the Net Promotor Score (NPS) question type in VoC you can capture a respondents satisfaction based on the likelihood that he or she will recommend the product or … Continue reading How to Spot Negative Comments in NPS Surveys

Go with the Flow

Most of us make use of several (specialized) apps in our daily lifes. The apps often times overlap quite a bit. We can save time if these apps are able to exchange data, so we don't have to key in information twice. Microsoft Flow is a preview product to help you set up automated workflows … Continue reading Go with the Flow