Getting Started with Dynamics 365 Marketing

If you are looking for Guides to get you started with Dynamics 365 Marketing you might want to take a look at these two guides, by yours truly Real-time Marketing Version 1.0, published June 11, 2021 Learn to build an event-based journey with digital triggers, and AI supported messaging The Real-time marketing capabilities are currently … Continue reading Getting Started with Dynamics 365 Marketing

Touch up forms in Dynamics 365 Marketing

Working with control properties on your Dynamics 365 Marketing marketing forms can be a bit cumbersome, e.g. if you want to change the font color of all textbox labels etc. Some edits aren't supported from the toolbar or toolbox, e.g. changing most formatting properties of controls like text boxes, buttons etc. Today I'm sharing a … Continue reading Touch up forms in Dynamics 365 Marketing

First look: the new Email Designer in Dynamics 365 Marketing

The email editor in Dynamics 365 Marketing has evolved from version to version, and generated a lot of feedback and ideas from our customers. Today we are previewing a fast and fluid editor with a modern look and feel, offering a completely new way of creating engaging and relevant content. The new designer offers Advanced … Continue reading First look: the new Email Designer in Dynamics 365 Marketing

Author dynamic content with ease through a new point-and-click interface

Sending personalized content to customers is a great way to increase engagement. In the upcoming April Public Preview of Dynamics 365 Marketing, we are extending the personalization capabilities of Dynamics 365 Marketing. Advanced dynamic content is key to delivering highly personalized messages to customers. But the complexity of setting up dynamic content can decrease productivity. … Continue reading Author dynamic content with ease through a new point-and-click interface

How to ensure your marketing emails hits the right inbox

A common scenario for e.g. universities is that the contacts they have in their marketing database can have more than one role. A contact can be a student, alumni, potential sponsor, or similar. The university leverages Dynamics 365 Marketing for several types of communication with their contacts, and wants to send relevant messages to the … Continue reading How to ensure your marketing emails hits the right inbox

Turn Teams event attendees into loyal customers with Dynamics 365 Marketing

This week at Microsoft Ignite, we are announcing a breadth of more connected and engaging experiences between Microsoft Dynamics 365 and Microsoft Teams, including exciting new strides into the already tight integration between Microsoft Teams and Dynamics 365 Marketing to help you better engage with customers for more personalized experiences Turn Teams event attendees into … Continue reading Turn Teams event attendees into loyal customers with Dynamics 365 Marketing

Next level with Dynamics 365 Marketing

At Microsoft Ignite this week we shared exiting news about Dynamics 365 Marketing. Among the many announcements is the upcoming ability to move from segment-based marketing to real-time interactions, from segment-based marketing campaigns to moments-based interactions, creating a personalized, holistic customer journey for each individual. We will enable you to target a segment of one. … Continue reading Next level with Dynamics 365 Marketing

Legal designation and Bulk Email

Commercial and Transactional Messages Most of the messages you send using Dynamics 365 Marketing will probably be commercial messages, which are bulk messages sent to many recipients and once. However, you can also use the solution to send transactional messages. Transactional messages must relate exclusively to a specific transaction between your organization and another individual … Continue reading Legal designation and Bulk Email