Forms Pro enhancements

Microsoft Forms Pro is a simple yet comprehensive survey solution that builds on the current survey-creation experience of Microsoft Forms in Office 365. It has added functionality that supports businesses seeking to transform customer, product, and employee experiences.

Forms Pro has robust tooling to support deeper analytics and insights with integration across your tools, such as Common Data Service for Apps, Microsoft Power Platform, and Dynamics 365 for Customer Engagement apps.

Read more about Forms Pro here

Forms Pro has seen a bunch of enhancements with the October 2019 release. With the Common Data Service for Apps integration comes a nice little added value when you send out your survey invitations; you can leverage your contact views as recipients.

So if you want so send out an invitation to the contacts you have in a view called “My TSP Team”…

… you can simply select that view in the To: field of the email invitation (very cool)

Also the Settings area has been expanded to allow for eg a custom Thank You message

You can leverage Forms Pro surveys with in customer service scenarions (eg as follow up to case resolution), in marketing scenarios (eg post event surveys) and much much more.

Enjoy.

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