Learn about the Industry Capabilities in Dynamics CRM

Want to learn about some of the capabilities Dynamics CRM offers in six industries?

To learn more in an easy to digest fashion you can watch a narrated demo, and/or test drive the solution in an interactive demo. The demos can be streamed or downloaded for later consumption




Financial Services

  • Retail banking capabilities – link
  • Producer enablement capabilities for P&C insurance sales – link


  • Connected marketing, sales, and services – link
  • Connected device capabilities – link
  • Connected innovation capabilities – link

Public Sector

  • Citizen service request capabilities – link
  • Field inspection productivity capabilities – link
  • Grant management capabilities – link
  • Permit licensing and code compliance capabilities – link
  • Donor and volunteer management capabilities – link
  • Care coordination capabilities – link


  • Retail customer marketing capabilities – link

Service Industries

  • Service offering innovation and sales capabilities – link


  • Customer service capabilities – link

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