If you are eligible for Microsoft Social Listening but don’t see it in your CRM

Microsoft Social Listening (MSL) is a powerful new service that your organization can use to monitor social media channels like Facebook and Twitter. Use Microsoft Social Listening to track products, brands, competitors, and campaigns globally and in real time to gain a true understanding of your customers and your business across the social web.

Dynamics CRM Online customers with 10 or more Pro USLs are eligible to Social Listening licenses for those Pro users.

If you'd like to see the MSL information in your CRM, you will need to configure your CRM to use MSL. Just navigate to Settings -> Administration and click Microsoft Social Listening Configuration (3) to open the Microsoft Social Listening Configuration dialog

In the Microsoft Social Listening Configuration dialog click to dropdown (1) and select your MSL subscription

If you do not see a subscription in the dropdown, it might be because you haven't assigned a Social Listening license to any user in your organization. Then you need to assign one or more users in your organization a Social Listening license and we will set up your solution

In other words – you need to toggle the eligibility criteria check box under licenses for a least one user

Steps in O365

  1. Login as O365 Administrator
  2. Go to Active Users

  3. Select a user to assign a license to
  4. Click the Edit link
  5. Toggle the eligibility check box
  6. Save the changes for the user
  7. Wait until Social Listening is provisioned and then access the Microsoft Social Listening Configuration dialog again. You should now see your MSL subscription listed in the dropdown

See more blog posts on Microsoft Social Listening here

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s